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ITIL 4 Courseware is NOW available. Contact us for details!

 Services 

SED-IT sets the standard for IT Service Management consultancy. Responding to the changing needs of businesses like yours, SED-IT offers a myriad of services that are tailored to your specific needs.

 Assessment - Objective, concise and actionable. The SED-IT proprietary assessment process structured by the ITIL® framework fully integrates the international standard, ISO/IEC 20000 to deliver a maturity ranking. Our certification and experience across a broad range of industries (see where we've worked) uniquely prepare us to:
    
Quickly assess critical pressure points
     Fully explore organizational issues
     Deliver actionable bottom-line improvement suggestions

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 Education and Training - Fortune 500 companies rely on SED-IT to present industry best practices and accredited classes to keep their employees ahead of the curve. Our proprietary training programs emphasize real life exercises while maximizing retention. We offer a full range of training programs including:
    ITIL
   
ISO/IEC 20000
    Purchase option of accredited course materials

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 Process Design - Our tailored solutions are rooted in ITIL® and CobiT best practices. This approach ensures a process that is:
     Specific to your business model
     Designed to be implemented by your organization
     Outcome specific and measurable

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 Coaching - Maximizing your staff and processes through coaching and staff augmentation is the best way to keep your company connected and ready for the next delivery opportunity.

 

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