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If you are looking for VeriSM training or training materials, see the main VeriSM page.

ITIL 4 Courseware is NOW available. Contact us for details!

 IT Education Innovative. Imaginative. Impressive. 

The SED-IT education program sets the standard for training and education. Each course has been developed following successful learning strategies. Time-honored teaching methodologies integrated with contemporary best practices ensure optimal comprehension and retention.

Managers and technical support staff consistently comment on the outstanding delivery of course materials.

We offer a full range of IT Service Management courses including Overview and Awareness seminars, Simulation training, ISO/IEC 20000 training and the full ITIL® educational schema. To learn more on the educational schema and the qualification scheme, go here. All courses are fully accredited and are taught by Instructors who have achieved Manager/ITIL® Expert certification and have extensive practical experience.

SED-IT has developed comprehensive course materials. If you are looking for outstanding materials, that are hands-on and practically-oriented, talk to us about our licensing structure -- we are quite competitive.
sdv@practical-itsm.com

ITIL 4 Foundation
We have the update and are fully accredited. Our courseware is second-to-none - contact us for live delivery or to license. If you just need the class, we have recorded the class with GoGoTraining.

ITIL 2011 Foundation Course
This course offers comprehensive information fully aligned with the latest AXELOS syllabus. Learn the ITIL basics -- successful completion allows entrance to the Intermediate level of the ITIL 2011 schema. Click the link for more information on the 2011 Foundation course.

ITIL 2011 Intermediate Courses
All courses are currently available: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), Continual Service Improvement (CSI), Service Offerings & Agreements (SOA)Planning, Protection and Optimization (PPO), Release, Control & Validation (RCV), Operational Support & Analysis (OSA), and Managing Across the Lifecycle (MALC). Click the course of interest to view the course brochure.

ISO/IEC 20000 Training
Talk to us about training within the ISO/IEC 20000 Standard! Click the link to see more!

Master in IT Service Management based on ISO/IEC 20000
The culminating course from the EXIN ISO/IEC 20000 course schema. Click the link to see more!

Awareness/Overview Seminars
When a fully accredited ITIL Foundation course does not fit within the corporate plans, SED-IT offers multiple solutions in order to address the ITSM framework in varying levels of detail. Seminars can be from 2 to 8-hours in length and can be tailored to fit your organization's requirements. Seminars can be designed to address Senior Executives to supporting IT staff. Call for more information.

PoleStar Simulations: Business, Healthcare, ISO/IEC 20000

Use an exciting simulation to learn about the process-driving framework in a high-impact and challenging environment. PoleStar utilizes a scenario (business - retail, healthcare, ISO/IEC 20000) where change is the constant and realistic scenarios (challenges) are presented during the simulation. Experiential education solidifies the principles of the ITSM framework in a fun and memorable way.

 

"...course met and exceeded my objectives and expectations! Thank you!"


"...team exercises made this class more interesting and were very valuable in learning the material..."


"The instructor's enthusiasm about the subject matter really made it interesting and fun to learn. You can tell she really believes in the material - it shows in her teaching..."

Important Info!

The ITIL site has some hidden gems - explore carefully (note the URL: www.axelos.com/best-practice-solutions/itil).

Check out the ITIL Practitioner!

To review the latest syllabi and qualification scheme, go to: https://www.axelos.com/certifications/itil-certifications.aspx.

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