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If you are looking for VeriSM training or training materials, see the main VeriSM page.

ITIL 4 Courseware is NOW available. Contact us for details!

 IT Education Innovative. Imaginative. Impressive. 

The SED-IT education program sets the standard for training and education. Each course has been developed following successful learning strategies. Time-honored teaching methodologies integrated with contemporary best practices ensure optimal comprehension and retention.

Managers and technical support staff consistently comment on the outstanding delivery of course materials.

We offer a full range of IT Service Management courses including Overview and Awareness seminars, Simulation training, ISO/IEC 20000 training and the full ITIL® educational schema. To learn more on the educational schema and the qualification scheme, go here. All courses are fully accredited and are taught by Instructors who have achieved Manager/ITIL® Expert certification and have extensive practical experience.

SED-IT has developed comprehensive course materials. If you are looking for outstanding materials, that are hands-on and practically-oriented, talk to us about our licensing structure -- we are quite competitive.
sdv@practical-itsm.com

ITIL 4 Foundation
We have the update and are fully accredited. Our courseware is second-to-none - contact us for live delivery or to license. If you just need the class, we have recorded the class with GoGoTraining.

ITIL 2011 Foundation Course
This course offers comprehensive information fully aligned with the latest AXELOS syllabus. Learn the ITIL basics -- successful completion allows entrance to the Intermediate level of the ITIL 2011 schema. Click the link for more information on the 2011 Foundation course.

ITIL 2011 Intermediate Courses
All courses are currently available: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), Continual Service Improvement (CSI), Service Offerings & Agreements (SOA)Planning, Protection and Optimization (PPO), Release, Control & Validation (RCV), Operational Support & Analysis (OSA), and Managing Across the Lifecycle (MALC). Click the course of interest to view the course brochure.

ISO/IEC 20000 Training
Talk to us about training within the ISO/IEC 20000 Standard! Click the link to see more!

Master in IT Service Management based on ISO/IEC 20000
The culminating course from the EXIN ISO/IEC 20000 course schema. Click the link to see more!

Awareness/Overview Seminars
When a fully accredited ITIL Foundation course does not fit within the corporate plans, SED-IT offers multiple solutions in order to address the ITSM framework in varying levels of detail. Seminars can be from 2 to 8-hours in length and can be tailored to fit your organization's requirements. Seminars can be designed to address Senior Executives to supporting IT staff. Call for more information.

 

Dynamic Simulations to learn/reinforce Service Management Concepts

SED-IT partners with G2G3 to deliver simulations designed for ITIL and ISO/IEC 20000 concepts in a variety of business settings. "The Polestar suite is a high-impact, energetic way to accelerate understanding, involvement and acceptance of ITSM, IT Infrastructure Library (ITIL), and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the ITSM simulation brings to life the behavioral and process issues faced by enterprise IT organizations. The ITSM simulation is available in a Retail, Healthcare or NPO (non-profit) setting." Contact us for delivery -- it is a fast and impactful way to get staff on board with service management!

 

"...course met and exceeded my objectives and expectations! Thank you!"


"...team exercises made this class more interesting and were very valuable in learning the material..."


"The instructor's enthusiasm about the subject matter really made it interesting and fun to learn. You can tell she really believes in the material - it shows in her teaching..."

Important Info!

The ITIL site has some hidden gems - explore carefully (note the URL: www.axelos.com/best-practice-solutions/itil).

Check out the ITIL Practitioner!

To review the latest syllabi and qualification scheme, go to: https://www.axelos.com/certifications/itil-certifications.aspx.

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