IT Service Management Best Practices (ITIL)

SED-IT Experienced. Communicative. Engaged.

SED-IT is an international consortium of Service Management professionals. We are linked by a shared belief that evidence based solutions are best delivered in the framework of collaboration. By nature we are a uniquely diverse and experienced group of professionals.

We are creative yet pragmatic. We facilitate open communication; provide objective insight, bring issue clarity and deliver measurable results. Our process design and development ensures that your organization is structured to work and communicate more efficiently as a valued part of the business.

THE SED-IT DIFFERENCE
Assess. Connect. Succeed. It could not be simpler. Our hassle-free structure guarantees that you get the support you need in the areas that need it, without the headache of redundant layers of staff and consultants.

Our ITIL^®-based processes breakdown the silos of communication and bring true accountability to cross-functional teams. Strengthening the communication channels:

Keeps you connected to your customers
Controls technology cost
Creates a healthier bottom line

Whether your need is training, integration of industry best practices based on ITIL or an organizational IT framework, SED-IT has a solution that helps keep your company on a growth track.

WHO WE ARE
Dr. Suzanne Van Hove - Founder and CEO of SED-IT
email: sdv@practical-itsm.com phone: 502.456.4322 Skype: sdvanhove Bio

Suzanne has successfully blended an award-winning career in higher education with a passion for Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large (Fortune 100/500 companies) or small, SED-IT's client companies have benefited from her proprietary education approach. Her work has been recognized in industry as Dr. Van Hove was the 2011 receipient of the itSMF USA Industry Knowledge award and in 2013, Lifetime Achievement.

Dwight Kayto - Art of Change

email: dkayto_itil@sasktel.net phone: 306.537.7881 Bio

Dwight has over 30 years of executive level business and IT experience. He is a recognized industry speaker and has authored numerous articles and ITIL® training materials. Dwight’s career in business development for major corporations uniquely prepared him for IT Service Management leadership.

He is able to guide organizations through the delicate balance of internal applications and actual field execution. Like all members of the SED-IT consortium, collaboration and creativity guide his work. It is why clients and peers alike have called him an artist – an artist of change.

Marc Taillefer - Marc Taillefer
email: marc@marc-taillefer.ca phone: 613.293.8284 Skype: marc.taillefer

In Marc's 40 year career, he acquired massive experience as a manager at different levels, a human resources manager for a 1000 employee very diversified organization, and provided consulting in organizational development. Always driving to utilize an effective and efficient approach to managing people and organizations, Marc has addressed the world of IT, in the last 20 years, with a continual improvement/continual learning philosophy.

Marc's rich background has served him well -- utilizing his natural skills (energy, humor and the ability to simplify concepts) coupled with the guidance of international standards, he has developed a successful consultancy, providing training and coaching to large and small organizations, both public and private. Marc is an expert in multiple standards including ISO 9000 series, ISO/IEC 20000 (IT Service Management), ISO 38500 (Governance of IT), ISO/IEC 27002 (Security). As such, Marc is the former Secretary of the international Working Group writing the ISO/IEC standards and a member of several different international governance groups.

Presently Marc is presently offering Executive level consultancy, manager coaching and training. Marc also acts as Vice-chair for Canada and technical expert for some Canadian and International IT standards, reviewer of ITSM books and training material and the only fluent English and French Auditor for the new series of IT Very Small Entity standard, ISO/IEC 29110-4-1.